Subscription & Billing Policy

1. Subscription plans

LifeKeep offers both free and paid subscription plans designed to meet different household needs. Paid plans may include additional features such as:

• Increased secure storage
• Additional Buckets
• Expanded Trusted Access
• Household sharing features
• Premium support
• Early access to selected features
• Other premium capabilities introduced over time

The features available under each plan are described within the LifeKeep app and on our website. We may introduce, modify or retire subscription plans from time to time.

2. Purchasing a subscription

Subscriptions may be purchased through the Apple App Store, Google Play, or the LifeKeep website (where available). Your purchase is subject to the terms and billing policies of the payment platform used.

3. Billing

Subscriptions are billed in advance on either monthly or annual billing cycles. Your selected payment method will be charged at the beginning of each billing period.

Prices are displayed before purchase. Applicable taxes may be included or added where required by law.

4. Automatic renewal

Unless cancelled before the end of the current billing period, your subscription renews automatically. Renewal payments are processed using the payment method associated with your purchase.

You may disable automatic renewal at any time through your subscription settings with the applicable payment provider.

5. Managing your subscription

If you subscribed through the Apple App Store, your subscription must be managed through your Apple Account. If you subscribed through Google Play, your subscription must be managed through your Google Play Account. If you subscribed directly through LifeKeep, you may manage your subscription through your LifeKeep account.

Subscription changes may take a short time to appear across all devices.

6. Upgrading your subscription

You may upgrade your subscription at any time. Unless otherwise stated, upgraded features become available immediately, any additional charges are calculated by your payment platform, and billing adjustments are handled according to the payment provider's policies.

7. Downgrading your subscription

You may downgrade your subscription at any time. Downgrades normally take effect at the end of your current billing period. Until then, you continue to receive the benefits of your existing subscription.

If your account exceeds the limits of your new plan, your information will remain safely stored, existing information will not be deleted solely because of the downgrade, and you may be unable to add new information or use certain premium features until your account falls within the new plan limits.

LifeKeep's goal is to preserve your information wherever reasonably possible.

8. Cancelling your subscription

You may cancel your subscription at any time. Cancellation prevents future renewals but does not normally affect your access until the end of the current paid billing period.

After your paid subscription expires, your account remains active, you may continue using available free-plan features, premium features become unavailable, and your information remains accessible subject to the limits of your current plan.

You can reactivate a paid subscription at any time.

9. Free trials & promotions

LifeKeep may occasionally offer free trials, introductory pricing, promotional discounts or limited-time offers. Unless otherwise stated, promotional pricing automatically converts to the standard subscription price at the end of the promotional period, and subscriptions renew automatically unless cancelled before renewal.

Any additional terms applicable to a promotion will be provided at the time of the offer.

10. Refunds

Subscription purchases are generally non-refundable except where required by applicable law or the policies of the payment provider.

If your purchase was made through the Apple App Store, refund requests must be submitted directly to Apple. If made through Google Play, refund requests must be submitted directly to Google. If made directly through LifeKeep, refund requests may be submitted to our billing team for assessment in accordance with applicable consumer protection laws.

Nothing in this Policy limits your statutory rights.

11. Failed or overdue payments

If a payment cannot be processed, we may retry the payment, notify you of the failed payment, and temporarily suspend access to premium features until payment is successfully completed.

We will make reasonable efforts to notify you before restricting paid features.

12. Price changes

We may change subscription prices from time to time. If your subscription price changes, we will provide reasonable advance notice, changes will normally apply from your next renewal date, and you may cancel your subscription before renewal if you do not wish to accept the new price.

Price changes will never apply retrospectively.

13. Taxes and currency

Subscription prices are displayed in the currency determined by the applicable payment platform. Taxes, including VAT, GST or similar taxes, may be included or added where required by law. The final amount payable will be shown before your purchase is confirmed.

14. Account suspension or termination

If your account is suspended or terminated because of a material breach of our Terms of Service, fraudulent activity or misuse of the Services, access to premium features may end immediately, future subscription renewals may be cancelled, and refunds will only be provided where required by applicable law.

15. Changes to this policy

We may update this Subscription & Billing Policy from time to time. If we make material changes, we will provide reasonable notice through the LifeKeep app, website or email where appropriate. The latest version will always be available on the LifeKeep website.

16. Contact us

If you have any questions about subscriptions, payments or billing, please contact us.

Empowered Dynamics FZ-LLC
Billing Support: billing@lifekeep.io
General Support: support@lifekeep.io
Website: https://lifekeep.io